Remote User Interviews
Due to the Covid-19 pandemic social distancing constraint, there was a constraint to only conduct my participant interviews online. I expected online interviews to be a little awkward and uncomfortable, but it turned out to be a great experience because I was able to clearly understand his or her story, effectively ask questions, and empathize with my participants. I used tools like Calendly and Google Meeting to overcome the challenges of conducting remote interviews and I have gained valuable experience that I plan to use for all my future case studies.
The insights that I learned from the fifteen usability test participants were integral to my design iterations. I expected there to be usability issues, but I was surprised at the number of issues discovered. It's always a humbling experience to witness all the usability issues and identify all the design flaws during a usability test. I am happy to have sharpened the valuable skills of creating a usability test plan, writing a usability test script, and conducting usability tests.